Maintenance & SLA Guide for Smart Vending
AI vending has fewer mechanical jams than traditional machines, but tech issues need a clear service plan. This guide covers SLAs and maintenance routines.
Quick answer
Plan for preventive checks, a defined response-time SLA, and a spare parts stock. Modern units need less mechanical service but faster tech support.
What actually breaks
| Component | Typical failure |
|---|---|
| Connectivity | Network dropouts |
| Payment reader | Card read issues |
| Cooling | Temperature drift |
| Cameras | Dust and angle shifts |
SLA basics
- Define response and resolution times in the contract.
- Include remote diagnosis before dispatching a technician.
- Agree on spare parts stock and dispatch coverage area.
Preventive maintenance
- Clean camera lenses and check sensor angles quarterly.
- Review temperature logs for refrigerated units weekly.
- Check payment reader firmware and connectivity monthly.
- Test exception handling and refund workflows monthly.
Reducing downtime
- Use telemetry alerts to spot issues before customers do.
- Keep a small parts kit for common failures.
- Choose vendors with regional service coverage.
